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Office Manager

The role of the OM is to be responsible for achieving the financial performance and revenue growth strategy for their location(s). The OM needs to be an expert in their local market, leveraging best practices for patient acquisition and retention. The OM provides the leadership and guidance to achieve individual and team success. The OM supports and drives SSD mission and culture for their location(s).

ESSENTIAL FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential function at a high degree of proficient execution with little or no accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

1. Determine and maintain sufficient staffing levels by interviewing, hiring, training, developing, coaching, counseling, supervising, evaluating, and terminating staff as needed.

2. Performs Human Resources related functions, such as Performance Appraisals, Disciplinary Actions and Salary Administration.

3. Plans and prepares work schedules and assigns employees to specific duties.

4. Monitor performance and ensure optimal staffing levels.

5. Work with staff to help develop successful patient communication skills and facilitate learning.

6. Driving year over year revenue and profit growth.

7. Develop, implement, and ensure adherence to annual office budget to allow for autonomy of day-to-day decisions, ensure P&L management and profitability of assigned office(s).

8. Implement, and ensure adherence to cash management and accounting protocols.

9. Provides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit.

10. Maintains an appropriate professional appearance and demeanor in accordance with Company policy.

11 . Ensures compliance with Company policies, as well as State, Federal and other regulatory bodies.

12. Creating an environment that promotes culture and values daily.

13. Provide effective leadership, coaching and mentoring in an effort to identify and implement opportunities for improvement.

14. Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions.

15. Identify, evaluate, and implement office protocols and procedures to improve efficiency of workflow, create “team” environment and ensure patient satisfaction.

17. Develops, implements, and ensures adherence to criteria with respect to facility cleanliness and maintenance.

18. Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.

19. Develop and implement precise, realistic, and measurable individual and office goals that are challenging and compatible with Company policy.

20. Implement, coordinate and manage marketing programs to grow the business.

21. Lead and participate in daily huddles and meetings as required.

22. Other duties assigned by Management.





  • High School Diploma or general education degree (GED)
  • One or more years of complex business and/or managerial experience
  • Knowledge of Word, Excel, PowerPoint, and other software applications


  • Bachelor’s or Master’s degree
  • Prior course work or on-the-job training in the fields or dentistry, insurance, or business.



  • Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
  • Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical)
  • Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
  • Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition
  • Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)
  • Requires knowledge of Dental Plans, fees, general plan design, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements.
  • Skills required include use of knowledge of WORD, EXCEL and other software applications, and use of standard office equipment.
  • Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
  • Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
  • Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization.
  • Ability to read, analyze, and interpret common financial reports, and legal documents.
  • Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, or other members of the business community.
  • Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
  • Ability to interpret and apply policies and procedures.
  • Ability to work with mathematical concepts such as probability and statistical inference.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Strong sense of personal responsibility for tasks assigned; ability to work with others & accept direction.
  • Strong commitment to educational advancement.
  • Flexibility in adapting processes to meet unique needs.
  • Ability to communicate effectively and present information, both verbally and in writing.
  • Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle employee relations issues.
  • Organizational ability by demonstrating a systematic approach in carrying out assignments.
  • Very orderly and excels at cutting through confusion and turning chaos into order.
  • Demonstrates a strong ability to identify, analyze, and solve problems.
  • Detail oriented, organized, process focused, problem solver, self motivated proactive, customer service focused.
  • Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
  • Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
  • Ability to create presentations and use outstanding presentation skills.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances.
  • The noise level in the work environment is usually low to moderate.
  • There is occasional exposure to irate staff, vendors or patients.
  • While performing the duties of this job, the employee is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk and hear.
  • The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 40 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
  • Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advance notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

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